The short version
- No commitment — cancel anytime, and you keep access until the end of the period you have already paid for.
- After you cancel we don’t charge you again, but we don’t refund the current period (monthly or annual).
- Credit top-ups never expire, but are non-refundable.
- UK and EU consumers have a statutory 14-day cancellation right, subject to the immediate-supply terms below.
Cancelling and access
You can cancel at any time from your billing settings. Cancellation stops future renewals; your plan remains active until the end of the current billing period, after which it becomes inactive. If you cancel a monthly plan you keep access until the end of that month; if you cancel an annual plan you keep access until your year ends. Charges for the current period are non-refundable, and we do not provide pro-rata refunds for the unused part of a period. Your data is retained in line with our Privacy Policy so you can return, until you delete it or your account.
A free trial, where we offer one, involves no payment, so there is nothing to refund: its usage allowance expires when the trial ends and cannot be carried over, exchanged, or converted into a paid plan’s allowance. Your conversations from the trial are kept and reappear the moment you choose a plan.
Your statutory cancellation right
These terms are governed by the law of England and Wales. If you are a consumer in the UK or EU, you normally have a statutory right to cancel a distance purchase within 14 days. Because Ask Tone is digital content and a service that begins immediately, at checkout you ask us to start providing it straight away and acknowledge that once you begin using it you lose this 14-day cancellation right for anything already supplied. If you have not started using the Service, you may still cancel within 14 days of your purchase for a full refund by contacting us. Nothing here removes any non-excludable statutory right you have as a consumer.
Credit top-ups
Credit top-ups are one-off purchases of additional usage. They do not expire, but they are non-refundable. Because top-ups are consumable digital goods made available immediately, they are supplied with your consent to immediate performance.
Team workspaces
For team plans, usage is pooled across the workspace and is non-transferable outside it. Seat changes take effect as follows: adding seats applies immediately and is billed accordingly, while reducing seats takes effect at the next renewal. If a workspace is deleted, any remaining pooled usage is forfeited and is not refundable. The statutory cancellation right above applies to a workspace’s initial subscription on the same basis.
How refunds are paid
Approved refunds are issued to your original payment method through our payment processor (Stripe). The time it takes to appear depends on your bank or card provider.
Requesting a refund
To request a refund, contact us at support@asktone.ai (or use the billing topic on our contact page) from the email address on your account.
Chargebacks
If you believe you have been charged in error, please contact us first — we will usually be able to resolve it quickly. Initiating a chargeback without contacting us may result in your account being suspended while the dispute is reviewed.
Changes
We may update this policy from time to time. We will change the “last updated” date above. The policy in effect at the time of your purchase applies to that purchase. Nothing in this policy affects any statutory rights you may have as a consumer.